Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a
document control process to manage all documentation requirements. The document
control process was created by the MFH Quality Manager, who now maintains all of MFH's
documents and performs an organization-wide configuration management role. The MFH
Quality Manager will administer the configuration management procedure for the
Restructuring project since this must comply with the MFH document control process.
According to PRINCE2, which statement about appointing the MFH Quality Manager to administer
the configuration management procedure is correct?

While preparing the Risk Management Strategy, the Project Manager considered the commercial
customer/supplier environment and how this may affect the management of risk. Which approach
should the Outsourcing project adopt?

Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a
document control process to manage all documentation requirements. The document
control process was created by the MFH Quality Manager, who now maintains all of MFH's
documents and performs an organization-wide configuration management role. The MFH
Quality Manager will administer the configuration management procedure for the
Restructuring project since this must comply with the MFH document control process.
Having created the Issue Report and analyzed the impact of removing the Facilities Division from
the scope of the Outsourcing project, the proposed option exceeds tolerance. \Nhat is the next
action the Project Manager should consider?

Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct
heading or be in the correct document.

Using the Project Scenario, select the appropriate response to each of the following 5 questions
which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a
relatively simple project, the Project Manager combined the Starting Up a Project process and the
Initiating a Project process. No Project Brief has been produced. Instead the Project Manager
used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO
includes the Business Case, a product checklist and several Product Descriptions, Including the
Project Product Description. Short sections are also included for each of the strategies and the
controls to be applied. The Project Manager has elected to use the Daily Log to record all risks,
issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work
Packages will be authorized. While these are being managed, the Project Manager will hold
regular checkpoints, which will support the production of weekly Highlight Reports to the Project
Board.
This question provides a number of changes which may or may not be required to the Extract from
the Communication Management Strategy provided in the additional information
Which statement applies to the Tools and techniques section?

    Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes
to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected
service provider.
The service level agreement between MFH and the selected service provider will specify the type
and quality of service required. The selected service provider must follow the industry standards
for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal
approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels during
the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results
from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version
and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment
law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team
members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the
selected service provider to ensure that they can be achieved.
The service level agreement looks like any other MFH document.

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes
to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected
service provider.
The service level agreement between MFH and the selected service provider will specify the type
and quality of service required. The selected service provider must follow the industry standards
for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal
approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels during
the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results
from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version
and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities

9. The DIT will check that the employment contracts for outsourced staff adhere to employment
law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team
members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the
selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the transferred staff?

Which of the following statements describes an outcome?

A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure
to cut costs, better manage suppliers’ performance and reduce the confusion caused by
inadequate internal controls, outdated standards and outdated technology. External consultants
were employed to conduct a feasibility study to identify options to address the problems, and the
likely costs and benefits. The following options were considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information
Technology
Division and the Facilities Division (maintenance of buildings and grounds). The recommendations
were:
One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems
and
operating models, plus an outline Business Case for the required project. The external consultants
also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost £2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of £20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the
initiation stage. Because of the strategic importance of the project, the MFH Chief Executive
Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been
appointed from within MFH. Staff within the business functions being outsourced will work with the
external consultants who conducted the feasibility study to define the detailed designs.
Which 2 statements should be recorded under the Timescale heading?